GENERAL TERMS AND CONDITIONS

Acceptance of these General Terms and Conditions, hereinafter referred to as the “GTC”, is a prerequisite for using the Services available on the Website, including placing orders, making purchases, signing up for workshops, and initiating custom orders, private workshops or corporate programmes.

By using the Website, placing an order, registering for a workshop or starting to use any Service, the Customer, User or Client acknowledges and accepts these GTC as binding, as well as the Data Protection and Data Management Notice of Antal Balázs as the Service Provider, hereinafter referred to as the “Privacy Notice”. The Privacy Notice is a related document to these GTC and shall be interpreted in accordance with its provisions.

1. Service Provider Information

Company Name: Antal Balázs e.v.
Tax Number: 74290183-1-39
Registration Number: 51916776
Electronic contact: manzard.workshop@gmail.com
Website: manzard.art
Studio / personal pickup location: Manzárd Workshop & Showroom, 1082 Budapest, Kisfaludy utca 19.

2. Definitions

For the purposes of these GTC:

Service Provider means Antal Balázs e.v., who offers products, workshops, gift vouchers, loyalty card-related entitlements, custom orders, corporate gifts, team-building and private workshops through the Website.

Website means the website and webshop available under the domain manzard.art.

User means any natural person, legal person or organisation without legal personality who uses or browses the Website, makes an enquiry, makes a purchase, places an order or registers for a workshop through the Website.

Customer means a User who purchases a product, workshop participation, gift voucher or other service through the Website.

Client means any natural person, legal person or organisation without legal personality who orders a custom product, corporate gift, team-building event, private workshop or any other service based on individual consultation.

Consumer means a natural person acting outside their trade, business, craft or profession.

Business Client means a legal person, sole entrepreneur, company, organisation or other economic operator acting in connection with its economic, professional, business or organisational activity. The provisions of these GTC relating to Consumers apply exclusively to persons qualifying as Consumers, unless otherwise provided by law.

Product means any ceramic, porcelain, applied art, fine art or other handmade item available for purchase or order through the Website.

Custom Order means an order for a product or service made according to the Client’s individual requirements, instructions, logo, inscription, colour scheme, form, size, function or other personalised aspect.

Workshop means a creative, ceramic, painting, applied art or other artistic session organised by the Service Provider for a specific date, location and theme.

Private Workshop / Team-Building Workshop means a workshop or creative programme organised on the basis of individual consultation for a specific group, company, organisation or private individual.

Gift Voucher means a numbered voucher issued by the Service Provider representing a specified value or entitlement, which may be used under the conditions determined by the Service Provider.

Loyalty Card means a personal, named and numbered card related to a loyalty or discount system operated by the Service Provider.

3. Scope, Modification and Language of the GTC

These GTC apply to all products and services available through the Website, including in particular product purchases, workshop participation, gift vouchers, the loyalty card system, custom corporate gifts, private and team-building workshops, and other creative, artistic or ceramic-based services provided by the Service Provider.

The Service Provider reserves the right to modify these GTC, in whole or in part, at any time. The GTC and any modification thereof shall enter into force upon publication. After the publication of any modification, by starting to use the Service, the visitor, User, Customer or Client of the Website accepts and considers the provisions of the currently effective, modified GTC to be binding.

These GTC may be available in Hungarian and English. In the event of any discrepancy, interpretation difference or translation conflict between the Hungarian and English versions, the Hungarian version shall prevail.

4. Scope of Activities and Services of Manzárd Workshop & Showroom

The activities of Manzárd Workshop & Showroom include thematic creative workshops, various professional training sessions, creative camps, summer universities, art history lectures, the organisation of exhibitions, the sale of unique creations both domestically and internationally, the provision of gift vouchers and loyalty card-related entitlements, and the provision of custom ceramic and porcelain objects, corporate gifts and creative services.

4.1. Workshops

The primary purpose of the workshops is to develop the built environment, visual culture and object culture by placing applied and fine art values at the forefront. Participants may acquire these values in a practice-oriented way by taking part in the advertised workshops.

Our aim is to present the beauty of creation, ceramics and painting through simple yet exciting techniques, using high-quality tools and materials. We consider the development of visual culture, the transmission of design-oriented thinking and the integration of fine and applied art values to be of particular importance.

4.2. Unique Applied and Fine Art Creations

The Service Provider is also engaged in the design and execution of unique handmade and hand-painted functional, decorative and autonomous objects carrying applied and fine art values.

The items are made with high-quality materials and particular attention to handcraftsmanship, traditional techniques and their integration with a contemporary spirit. Materials used may include, among others, porcelain, high-fired ceramics, coloured glazes, ceramic paints, 24K gold paint and platinum paint. The Service Provider works with materials used for ceramic and porcelain making that are safe under their intended use.

5. Electronic Contracting and Purchase Process

Purchases through the Website are made electronically. The User selects the product or service they wish to purchase, adds it to the cart, and after checking the contents of the cart, provides the data necessary for the fulfilment of the order.

Before finalising the order, the User may check the contents of the cart, the selected product or workshop, the quantity, the billing and shipping data provided, and the selected payment method. The User may correct data entry errors before finalising the order.

By placing the order, the User declares that they have read and accepted these GTC and the Privacy Notice and considers them binding. After the order has been placed, the system may send an automatic confirmation to the e-mail address provided by the User.

A contract concluded through the Website shall not be considered a written contract, and the Service Provider shall not file it as a separate paper-based contract. The order data may be recorded electronically in the systems of the webshop. The language of the contract may be Hungarian or English, depending on the language setting of the Website and the interface used by the User.

By purchasing on the Website or subscribing to the newsletter, the User declares that they provide their own real data. If false data or data linked to another person is provided, the resulting electronic contract may be null and void. The Service Provider excludes liability if the User uses the services in the name of another person or with another person’s data.

The Service Provider shall not be liable for any delivery delay, invoicing error, performance issue or other damage resulting from incorrect or inaccurate data provided by the User.

The User may pay on the Website using the available online payment methods, including PayPal and SimplePay. In the case of a company invoice or a custom order, the payment method may differ, and bank transfer may be used based on a separate agreement.

6. Workshop Purchases, Participation and Finished Objects

In the case of workshop purchases, the Service Provider ensures the date, location and basic technical conditions necessary for the advertised workshop. Participation in workshops is only possible if the User has paid the workshop participation fee after registration, unless the given workshop is organised as a programme financed by an external client and free of charge for participants.

The User acknowledges that each advertised workshop relates to a specific theme, object type, technique, quantity, material use and service content described in the relevant programme description. During the workshop, only the object or objects corresponding to the advertised or previously agreed theme may be created, within the quantity and framework specified in the programme description.

Irrespective of the amount of clay provided, the creation of any additional objects beyond the selected theme or specified quantity, as well as painting, decoration, coloured glaze, effect glaze, extra glaze, extra-large objects, special post-production, special packaging, delivery or any other additional service beyond the previously determined scope, may incur an additional fee. Information on such additional fees may be provided by the Service Provider on the Website, in the programme description, in the individual quotation or during on-site information.

The Service Provider handles the objects created during the workshop with care and performs the drying, glazing and firing processes with usual professional diligence. The User acknowledges that, due to the nature of ceramics, handcraftsmanship, drying, glazing and firing processes, minor cracks, deformations, glaze differences, surface characteristics, small bubbles, textural differences or other technological variations may occur, which cannot in all cases be attributed to the Service Provider.

The Service Provider shall not be liable for any damage, breakage or defect occurring after the User has collected the completed objects, if such damage results from improper use, dropping, impact, improper cleaning, improper storage or any other cause outside the Service Provider’s sphere of responsibility.

The User acknowledges that ceramic objects created during a workshop cannot be collected immediately due to the drying, first firing, glazing and second firing processes. Ceramic objects created during workshops are usually completed within 5–6 weeks after the workshop.

The Service Provider may provide participants with written information at the workshop, indicating the first possible collection date of the completed objects, the place of collection and the main conditions of collection. As a general rule, the first possible collection date is the Friday of the sixth week following the workshop. If this Friday falls on a public holiday, non-working day, holiday, studio closure or any other circumstance affecting the operation of the Service Provider, the first possible collection date may be the next suitable Friday collection day determined by the Service Provider.

Finished objects may generally be collected in person at Manzárd Workshop & Showroom, 1082 Budapest, Kisfaludy utca 19. From the first collection date onwards, collection is possible on the further announced Friday collection days, provided that the given Friday is not a public holiday, non-working day, holiday or studio closure day.

The User is responsible for keeping the written information received at the workshop, monitoring the first collection date indicated therein, and collecting the completed object within the specified collection period. The Service Provider is not obliged to send a separate e-mail notification regarding the collection of completed objects, unless the Service Provider provides this at its own discretion as a separate service or as part of a specific system.

Unless otherwise communicated in writing, the Service Provider shall store completed workshop objects free of charge for 30 days from the first possible collection date. The User acknowledges that the Service Provider’s studio is not intended for long-term storage; therefore, after the expiry of the 30-day free storage period, the Service Provider shall not be obliged to continue storing the objects under unchanged conditions.

If the User fails to collect the completed object within 90 days from the first possible collection date, the Service Provider shall be entitled to take reasonable measures regarding the uncollected object instead of continuing storage. Such measures may include, in particular, attempting to resell the object at a studio sale or through another sales channel, donating it to charity, scrapping it, destroying it or otherwise handling it.

The User acknowledges that the Service Provider is not obliged to store uncollected objects long term. The User may not assert any claim against the Service Provider arising from the sale, donation to charity, scrapping, destruction or other handling of objects not collected after the deadline, provided that the Service Provider gave written information at the workshop about the method, place and first possible date of collection.

If the User arrives from outside Budapest or from another location that makes it unlikely or impossible for them to collect the finished objects in person, they may request domestic home delivery, parcel locker delivery or delivery to a parcel point. Packaging and dispatch shall be considered a separate additional service, the fee of which may include, in particular, the cost of packaging materials, the work related to packaging and availability, the administration of dispatch, and the fee of the selected delivery method.

Packaging and delivery costs shall be paid by the Customer. The fee may be paid on site during the workshop by bank card, or, in the case of a later request, by bank transfer, as agreed with the Service Provider. The Service Provider prepares ceramic objects for delivery with careful packaging; however, any damage occurring during delivery may be investigated with the involvement of the delivery service provider.

7. Workshop Participation, Rescheduling, Cancellation and Refund Policy

The Customer acknowledges and accepts that a purchased workshop participation place entitles them to attend a creative and leisure-related service at a specific date and time. By making a purchase, the Customer reserves a place for a previously announced workshop date, for which the Service Provider ensures the necessary studio capacity, tools, materials, professional assistance and preparation.

The date of the purchased workshop participation may be changed once free of charge, provided that the Customer notifies the Service Provider in writing at least 72 hours before the start of the workshop. The request for rescheduling must be sent to the Service Provider by e-mail. The new date may be selected only from the available workshop dates announced by the Service Provider and is subject to available capacity.

In the case of a cancellation or rescheduling request received within 72 hours before the start of the workshop, the participation fee is non-refundable, and the Customer is not entitled to have the purchased place automatically transferred to another workshop date. In the event of a no-show, the participation fee is also forfeited.

The Customer acknowledges that personal circumstances arising on the Customer’s side — including, but not limited to, illness, work-related or family obligations, travel difficulties or other private circumstances — do not in themselves qualify as force majeure events from the perspective of the Service Provider’s performance. Such circumstances do not create an automatic entitlement to a refund or to a new workshop date in the event of cancellation or non-attendance within 72 hours before the start of the workshop.

The Customer may transfer their purchased participation place to another person, provided that they notify the Service Provider in writing before the start of the workshop. In this case, the right to participate is transferred to the new participant; however, no financial settlement shall take place between the Service Provider and the original Customer.

In exceptional and particularly justified cases, the Service Provider may, at its own discretion, deviate from the provisions of this section and may offer a new date, partial credit or another individual solution. Such discretionary decision shall not create an automatic entitlement, shall not constitute a precedent, and shall not modify the general cancellation and rescheduling rules set out in these GTC.

If a workshop is not held due to a reason arising within the Service Provider’s sphere of responsibility, the Service Provider shall primarily offer the Customer several possible new workshop dates. If none of the offered dates is suitable for the Customer, the Service Provider may, as a second option, provide the later use of the participation fee paid in the form of a redeemable coupon, gift card or another service provided by the Service Provider. A monetary refund may be provided only as a final option, if neither the new dates nor the use of the amount in the form of a redeemable coupon, gift card or other service represents a suitable solution for the Customer.

8. Gift Vouchers and Loyalty Card System

8.1. Gift Vouchers

The Service Provider may offer the possibility to purchase or request gift vouchers, which may be used under the conditions determined by the Service Provider for participation in workshops and for the purchase of certain objects available in the Service Provider’s studio or showroom.

The gift voucher is numbered, and its issue, delivery, format, usability and value shall be determined in accordance with the conditions set by the Service Provider from time to time. Gift vouchers may be requested or purchased in the manner specified by the Service Provider, in particular by e-mail or through the Website. If the gift voucher is purchased through the Website, the Service Provider shall send the numbered gift voucher to the Customer by e-mail after the successful purchase.

The gift voucher may be used for one year from the date of purchase, unless a different validity period is indicated by the Service Provider on the voucher or in the related information. After the expiry of the validity period, the unused value of the gift voucher shall expire, and neither the Customer nor the holder of the gift voucher shall be entitled to a monetary refund.

The gift voucher cannot be exchanged for cash, no monetary refund may be requested for it, and any remaining balance after use may only be used for the Service Provider’s services or products within the original validity period of the gift voucher.

The gift voucher cannot be redeemed through the Website or during the webshop payment process. In order to redeem the gift voucher, the holder of the gift voucher must contact the Service Provider by e-mail and provide the name of the selected workshop, the chosen date and time, and send the numbered gift voucher or the information necessary to identify it.

The Service Provider shall confirm the redemption of the gift voucher on the basis of available places, the availability of the selected workshop and the validity of the gift voucher. The gift voucher does not in itself guarantee automatic participation at any chosen date; participation always depends on the available capacity of the announced workshops and the confirmation of the Service Provider.

If the value of the gift voucher is lower than the current fee of the selected workshop or product, the Customer or holder of the gift voucher shall pay the difference. If the value of the gift voucher is higher than the fee of the selected workshop or product, the remaining balance may be used later within the original validity period of the gift voucher, based on the Service Provider’s records.

The Service Provider shall not be liable for damages resulting from the loss, unauthorised use, transfer to a third party, or inaccurate provision of the data necessary to identify the gift voucher, unless the damage is caused by the Service Provider’s culpable conduct.

8.2. Manzárd Loyalty Card System

The Service Provider may, at its own discretion, operate a loyalty card, loyalty or discount system for returning guests. The purpose of the loyalty card is to reward regular participation, returning creative presence and personal attendance at the Service Provider’s programmes.

The loyalty card is personal, issued in the name of the participant and numbered. The loyalty card is non-transferable, cannot be reassigned to another person, and the rights attached to it may only be used by the person in whose name the card was issued.

To request a loyalty card, the Service Provider may collect the data necessary for operating the system, in particular the participant’s name and e-mail address. Data processing related to the loyalty card shall be governed by the Service Provider’s current Privacy Notice.

Within the loyalty card system, the Service Provider may record returning participation by means of symbolic marks, in particular hearts, points or other units determined by the Service Provider. The collected marks are linked to the participant personally and belong to the person who actually attended the given workshop.

Marks collected on the loyalty card are non-transferable, may not be sold, cannot be exchanged for cash, and cannot be combined with marks collected by other persons. Marks collected by friends, couples, family members, groups or team-building participants cannot be added together.

If a Customer purchases several workshop places for other persons, the mark or entitlement related to the loyalty card shall not automatically belong to the purchaser, but to the person who actually participates in the given workshop. In the case of workshop participation purchased as a gift, the Service Provider may credit the entitlement to the participant who attends the workshop.

In the case of family participation, the Service Provider may apply special rules regarding how marks related to the loyalty card are credited for adult participants and children. The detailed rules may be published by the Service Provider on the Website, in the loyalty card information or through other communication channels.

Within the loyalty card system, the Service Provider may provide a free workshop, discount, priority booking opportunity, special entitlement or other benefit after a certain number of participations, collected marks or achieved status. The exact content, conditions, extent and usability of such discounts and entitlements shall be determined by the Service Provider on the Website or in a separate information notice.

Discounts, free workshops and other entitlements provided within the loyalty card system cannot be exchanged for cash, may not necessarily be combined with other discounts, and their use may be subject to conditions determined by the Service Provider, available capacity, announced dates or prior consultation.

Participation in a free workshop or the use of any discount or entitlement related to the loyalty card does not exempt the participant from complying with the workshop-related provisions of these GTC. The relevant provisions of these GTC shall apply to rescheduling, cancellation, no-show, collection of completed objects, extra services, surcharges and studio use.

If the loyalty card is lost, the Service Provider may issue a new loyalty card on the basis of its own records. The Service Provider may invalidate the serial number of the lost card. When issuing a new loyalty card, the previous status and entitlements recorded by the Service Provider may be retained, provided that they can be clearly established from the Service Provider’s records.

The Service Provider reserves the right to modify, suspend or terminate the rules of the loyalty card system, the range of discounts, the types of free workshops, the content of statuses and the operation of the system. Such modification shall not retroactively affect already lawfully acquired and confirmed entitlements, unless the modification is required due to abuse, error, technical fault, change in law or other justified circumstance.

9. Custom Corporate Gifts and Individual Orders

The Service Provider offers companies, organisations and other Clients the opportunity to order custom ceramic and porcelain-based corporate gifts, partner gifts, event gifts, branded items or otherwise personalised objects.

Such individual orders may include, in particular but not exclusively: ceramic fridge magnets, ceramic badges, keyrings, stress-relief ceramic objects, porcelain cups, tea or coffee-related gifts, matcha sets, desktop decorative objects, small sculptures, custom collections and other ceramic or porcelain objects agreed in advance with the Service Provider.

Custom corporate gifts are ordered in each case on the basis of prior consultation and an individual quotation. Requests for quotations may be submitted via the Service Provider’s electronic contact details, in particular at manzard.workshop@gmail.com. The terms of the order, including in particular the type, size, quantity, decoration, branding, inscription, glazing, colour scheme, packaging, production deadline and price of the objects, shall always be subject to individual agreement.

The Client acknowledges that the production of custom ceramic and porcelain objects may require a longer period of time due to technological reasons. The production time for custom corporate gifts is usually 5–6 weeks from the date of order. In the case of orders of several hundred or even thousands of pieces, the production time may be longer. The exact production deadline shall in each case be communicated by the Service Provider in the individual quotation, taking into account the quantity ordered, the type of object selected, the complexity of execution, the firing and glazing processes, and the current studio capacity.

The Client acknowledges that in the case of branded, inscribed or otherwise customised objects bearing a unique graphic element, trademark, logo or text, the order may include the preparation of a custom logo and/or text pressing tool, template, stamp, mould, printing tool or other technical device necessary for execution. The design, production, testing and use of such tools may extend the production time and increase the final price of the order.

In the case of more specialised, individually shaped objects or objects requiring special development, it may be necessary to create a master form, prototype, base form, casting mould, sample piece or other preparatory form. The creation of a master form or other preparatory tool forms part of the technical preparation of the order and may increase both the final production time and the costs. The Service Provider shall inform the Client of such additional costs and deadlines in the individual quotation or during the prior consultation.

The Client acknowledges and accepts that any pressing tools, templates, stamps, moulds, printing tools, master forms, prototypes, base forms, casting moulds, sample pieces and other preparatory or production-supporting tools designed, produced or commissioned by the Service Provider for the fulfilment of the order shall, unless otherwise agreed in writing, remain the property of the Service Provider. The Service Provider is not obliged to hand over such tools to the Client, even if the cost of their preparation is partly or fully included in the price of the order or appears as a separate item in the quotation.

The handover of pressing tools, templates, master forms, prototypes or other preparatory tools may take place only on the basis of the Service Provider’s separate, prior and written consent. The Client may not require the handover, release, copying or third-party use of such tools. This provision is intended in particular to prevent the technical, formal or production tools created for the order from being used by the Client or any third party with another service provider or company producing similar products.

The Service Provider may, at its own discretion, retain the pressing tools, templates, master forms or other preparatory tools related to a custom order in order to facilitate future orders, but shall not be obliged to store them long term. Unless otherwise agreed in writing, the Service Provider may retain such tools for up to 12 months from the completion of the order. After this period, the Service Provider shall be entitled, at its own discretion, to decide on further storage, disposal, modification or destruction of such tools. The Client acknowledges that the availability of any earlier pressing tool, template, master form or preparatory tool is not guaranteed for any future order, and if necessary, the re-creation of such tool may result in additional costs and a longer production time.

The Service Provider may grant tiered quantity discounts depending on the quantity ordered. The rate, conditions and applicability of such discounts shall in each case be determined by the Service Provider in the individual quotation.

The Customer or Client acknowledges that in the case of custom, branded, personalised or otherwise specifically commissioned objects, production may begin after the acceptance of the order and, where applicable, after the payment of the required deposit or the full purchase price. The production time of individual orders may vary depending on technical characteristics, quantity, materials used, firing and glazing processes, the preparation of any necessary pressing tools, templates, master forms or other preparatory tools, and the current capacity of the Service Provider.

The Client acknowledges that, due to the handmade nature of ceramic and porcelain objects, the nature of the material, and the specific characteristics of firing and glazing processes, minor differences in shape, size, colour, surface or glaze may occur between individual pieces. Such differences shall not be considered defects, provided that they do not prevent the intended use of the objects and arise from the natural characteristics of handmade ceramic or porcelain products.

The Client shall be solely responsible for the lawful provision and use of any logos, graphic elements, inscriptions, trademarks or other intellectual property made available by the Client. The Client warrants that they are entitled to use, and to authorise the Service Provider to use, the graphic, textual or other content provided or requested by them, and that such content does not infringe the rights of any third party. The Service Provider excludes all liability for any claims, demands or damages arising from the use of such materials.

In the case of custom, personalised or specifically commissioned products made according to the Client’s requirements, the Client may modify or cancel the order after its acceptance only with the separate consent of the Service Provider. If the Service Provider has already started the production, preparation, procurement or creation of the custom products, pressing tools, master forms, prototypes or materials, the Client shall, in the event of cancellation, reimburse the Service Provider for the costs incurred up to that point, including in particular material costs, design fees, preparation fees, pressing tool, template, master form or prototype production fees, production costs and other verified expenses.

In the case of custom objects produced on the basis of a final approved design, sample, written quotation or order confirmation, the Service Provider shall not be liable for any errors in the content, graphics, inscriptions or logos approved by the Client. Before approval, the Client is obliged to check all data, texts, logos, dates, spelling, layout and other content elements.

9/A. Packaging, Collection, Delivery and Storage of Custom and Corporate Orders

The packaging of custom and corporate orders shall be determined as part of the ordering process on the basis of prior consultation. The type, material, appearance, quantity, possible custom brand or form design of the packaging, as well as the preparation and availability tasks related to packaging, shall in each case form part of the individual quotation or a separate written agreement.

The Client acknowledges that the packaging material, the design of the packaging, the packaging work, the availability related to packaging, and the design and production of any custom packaging may incur a separate fee. If the creation of custom packaging requires the production of a separate tool, pressing tool, template, form, cutting tool, master form, prototype or other preparatory device, its cost and production time shall also be borne by the Client and may increase the final deadline and price of the order.

In the case of corporate, bulk or large-quantity orders, the Service Provider shall not undertake delivery of the ordered objects, unless otherwise agreed in writing. The Client shall arrange the transport of the completed objects and their packaging at its own expense and responsibility. The Service Provider may assist in arranging delivery on the basis of a separate agreement, but shall not be obliged to do so.

The Client shall collect or arrange the transport of the completed objects and their packaging as soon as possible after receiving the Service Provider’s e-mail notification. In the notification, the Service Provider shall inform the Client of the possible collection or transport dates and practical conditions.

Unless otherwise agreed in writing, the free storage period for completed custom or corporate orders shall be 30 days from the e-mail notification of availability for collection. The Client acknowledges that the Service Provider’s studio is not intended for long-term storage; therefore, after the expiry of the 30-day free storage period, the Service Provider may charge a storage fee.

The amount of the storage fee may be determined by the Service Provider in the individual quotation, order confirmation or collection notification. Unless otherwise agreed in writing, the storage fee shall be HUF 5,000 + VAT per commenced day per commenced cubic metre, but at least HUF 30,000 + VAT per commenced week. Payment of the storage fee shall not release the Client from the obligation to collect or arrange the transport of the objects.

If the Client does not collect or arrange the transport of the completed objects within 30 days from the first notification, the Service Provider may send a repeated written notice. If the Client still fails to collect or arrange transport after the second notice, the Service Provider shall be entitled to charge the storage fee and continue to store the objects at the Client’s risk.

If the Client fails to collect or arrange the transport of the completed objects within 90 days from the first collection notification, and the Service Provider has sent at least one further written notice granting an additional deadline of at least 15 days, the Service Provider shall be entitled to take reasonable measures regarding the uncollected objects instead of continuing storage. Such measures may include, in particular, attempting to sell the objects, selling them at a discounted studio sale, donating them to charity, scrapping them, destroying them or otherwise handling them, especially where the uncollected objects are custom-branded, personalised or cannot reasonably be sold to third parties.

The Service Provider may use any proceeds from the possible sale of the uncollected objects primarily to offset its claims against the Client, including in particular storage fees, packaging fees, material costs, preparation fees, delivery or handling costs and other verified expenses. The Client acknowledges that the resale of personalised, branded or custom corporate objects may be limited, and that in such cases resale may not always be possible or economically reasonable.

In the event of the Client’s delay in collection, all verified costs arising in connection with the storage, moving, packaging, warehousing, scrapping, destruction, sale or other handling of the objects shall be borne by the Client. During the period of delay in collection, the risk of damage shall pass to the Client.

9/B. Collection of Objects Made at Workshops Financed by an External Client and Free of Charge for Participants

The Service Provider may participate in programmes, events, off-site activities or workshops financed by a company, organisation, institution, state or municipal client, where participants take part in the workshop free of charge. In such cases, the completion, firing, glazing, storage and handover of the objects made by participants shall take place within the framework of the given order, event or programme.

The participant acknowledges that personal data may not always be collected at such programmes; therefore, the Service Provider may not be able to notify the participant separately by e-mail or through any other personal communication channel about the collection of the completed objects.

In such cases, the Service Provider may provide participants with written information at the programme venue, indicating the first possible collection date of the completed objects, the place of collection and the main conditions of collection. The objects may generally be collected after 5–6 weeks from the date of the programme. As a general rule, the first possible collection date is the Friday of the sixth week following the programme, unless this day falls on a public holiday, non-working day, holiday, studio closure or any other obstructing circumstance. In such a case, the first possible collection date may be the next suitable Friday collection day determined by the Service Provider.

Finished objects may generally be collected in person at Manzárd Workshop & Showroom, 1082 Budapest, Kisfaludy utca 19. The participant is responsible for keeping the written information received at the programme, monitoring the first collection date stated therein, and collecting the finished object within the specified collection period.

Unless otherwise communicated in writing, the Service Provider shall store objects made at such programmes free of charge for 30 days from the first possible collection date. The participant acknowledges that the Service Provider’s studio is not intended for long-term storage; therefore, the Service Provider shall not be obliged to continue storing objects not collected within the deadline.

If the participant fails to collect the completed object within 90 days from the first possible collection date, the Service Provider shall be entitled to take reasonable measures regarding the uncollected object. Such measures may include, in particular, attempting to resell the object at a studio sale or through another sales channel, donating it to charity, scrapping it, destroying it or otherwise handling it.

The participant acknowledges that the Service Provider is not obliged to store uncollected objects long term. The participant may not assert any claim against the Service Provider arising from the sale, donation to charity, scrapping, destruction or other handling of objects not collected after the deadline, provided that the Service Provider gave written information at the programme venue about the method, place and first possible date of collection.

10. Team-Building and Private Workshops

The Service Provider offers companies, organisations, groups and private individuals the opportunity to order team-building, private and custom-themed creative workshops.

Team-building and private workshops may be organised in several forms. The Client or the participants may join one of the workshops previously announced by the Service Provider, provided that the required number of available places is still available for the selected date. In such cases, the participation fee shall be based on the current price indicated on the Website for the given workshop.

In the case of a private team-building workshop or private workshop, the Service Provider provides a more exclusive workshop date and framework agreed with the Client for the given group. In the case of a private workshop, in addition to the advertised workshop participation fee, the Service Provider may charge a separate organisational, premium attention, weekend or other fee indicated in the individual quotation.

The current fees, surcharges, weekend fees, organisational costs and other conditions shall be those indicated on the Website, the relevant offer page or in the individual quotation. The Service Provider reserves the right to modify such fees and conditions.

If the Client wishes to order a custom-themed team-building programme or private workshop that is not listed among the workshops advertised on the Service Provider’s Website, the fee for the programme shall be determined by the Service Provider on the basis of an individual calculation. The individual fee calculation may take into account, in particular, the selected concept, the number of participants, the duration, the required preparation, material use, technical requirements, post-production work, glazing, firing and the current capacity of the Service Provider.

Unless otherwise agreed individually, the price of team-building and private workshops includes the use of the studio and tools, professional assistance, high-fired clay, as well as the basic transparent glaze and basic glazing. The ceramic objects created during the programme undergo firing, glazing and post-production processes in the Service Provider’s studio.

Ceramic objects created during team-building and private workshops are usually completed within 5–6 weeks after the workshop. As a general rule, the first possible collection date is the Friday of the sixth week following the workshop, unless this day falls on a public holiday, non-working day, holiday, studio closure or any other obstructing circumstance. In such a case, the first possible collection date may be the next suitable Friday collection day determined by the Service Provider.

The Service Provider may provide written information at the team-building or private workshop, or during prior consultation with the Client, about the first possible collection date, the collection period and the place of collection. Finished objects may generally be collected in person at Manzárd Workshop & Showroom, 1082 Budapest, Kisfaludy utca 19.

Unless otherwise agreed in writing, the Service Provider shall store objects created during team-building and private workshops free of charge for 30 days from the first possible collection date. If the objects are not collected within 90 days from the first possible collection date, the Service Provider shall be entitled to proceed in accordance with the provisions of these GTC regarding uncollected objects.

In connection with team-building programmes, the Service Provider may provide hospitality and comfort elements as specified on the Website or in the individual quotation. These may include, for example, hot drinks, lemonade, snacks or other basic hospitality elements. Subject to prior agreement, participants may also bring their own food, snacks or drinks, provided that this has been approved in advance by the Service Provider. The exact content of the hospitality services shall in each case be determined by the current quotation, programme description or individual agreement.

In the case of issuing a company invoice, the programme fee may be paid by bank transfer, unless otherwise agreed in writing. The payment deadline, the amount of any deposit and the further payment conditions shall be determined by the Service Provider in the individual quotation or order confirmation.

The rescheduling, cancellation and refund conditions applicable to team-building and private workshops shall be governed by Section 7 of these GTC, unless otherwise provided by the Service Provider and the Client in the individual quotation or in a written agreement.

11. Range of Products and Services Available for Purchase, Prices

The displayed products may be ordered or purchased online or in person. The prices displayed for the products are indicated in Hungarian Forints and include statutory VAT where applicable, but do not include the delivery fee, unless otherwise indicated on the Website or in the individual quotation.

In the webshop, the Service Provider provides detailed information about the product name and description and displays a photo of the product. The images displayed on the product pages may differ from reality and may be for illustration purposes only. The Service Provider shall not be liable for discrepancies between the image displayed in the webshop and the actual appearance of the product if such discrepancies arise from handcraftsmanship, the use of natural materials, firing or glazing processes, or the technical characteristics of photography and display. Due to the handmade nature of the items, such differences may also increase the value and uniqueness of the objects.

If a promotional price is introduced, the Service Provider shall inform Users about the promotion and its exact duration.

If, despite the due care of the Service Provider, an incorrect price appears on the Webshop interface, especially an obviously erroneous price, for example a price that significantly differs from the generally known, generally accepted or estimated price of the product, or a price of “0” HUF or “1” HUF displayed due to a system error, the Service Provider shall not be obliged to sell or deliver the product at the incorrect price. In such a case, the Service Provider may offer performance at the correct price, in light of which the Customer may withdraw their purchase intention.

12. Right of Withdrawal, Refunds and Exceptions to the Right of Withdrawal

In the case of a distance contract, the Consumer has a 14-day right of withdrawal without giving reasons in the cases provided by law. The exercise, deadline and legal consequences of the right of withdrawal shall be governed by the applicable statutory provisions.

The Consumer may exercise the right of withdrawal by sending an unambiguous statement to the Service Provider’s electronic contact address. After receiving the withdrawal statement, the Service Provider shall take steps to process the refund within the statutory deadline, provided that the right of withdrawal may lawfully be exercised in relation to the given product or service.

The Consumer acknowledges that the right of withdrawal may not be exercised, among others, in the case of non-prefabricated products made on the basis of the Consumer’s instructions or express request, or in the case of products clearly personalised for the Consumer or Client.

Accordingly, the right of withdrawal may not be exercised in particular in the case of custom, branded, inscribed, personalised, individually designed ceramic or porcelain objects made on the basis of a design, logo, inscription, colour scheme, form, size, function or other individual request approved by the Client.

The Consumer further acknowledges that in the case of workshops, private events, team-building programmes and other creative/leisure services provided on a specific date or within a specific period, the general 14-day right of withdrawal may not be exercised if the service relates to a specific date or deadline of performance.

In the case of workshops, the Service Provider may provide a rescheduling option as a matter of business policy under the conditions set out in Section 7 of these GTC. This rescheduling option is not identical to the general statutory right of withdrawal.

If the Service Provider cancels a workshop, private event or team-building programme, or if the programme is not held due to a reason arising within the Service Provider’s sphere of responsibility, the Service Provider shall primarily offer the Customer or Client several possible new dates. If none of the offered dates is suitable, the Service Provider may, as a second option, provide the later use of the fee paid in the form of a redeemable coupon, gift card or another service provided by the Service Provider. A monetary refund may be provided only as a final option, if neither the new dates nor the use of the amount in the form of a redeemable coupon, gift card or other service represents a suitable solution for the Customer or Client.

13. Warranty Rights, Product Warranty and Guarantee

In the event of defective performance by the Service Provider, the Consumer shall have the warranty rights provided by the Hungarian Civil Code and the applicable consumer protection laws. In the event of defective performance, the Consumer may, subject to the statutory conditions, request repair, replacement, price reduction or withdrawal from the contract.

The Consumer shall notify the Service Provider of the defect without delay after discovering it. The Consumer may be liable for damage resulting from late notification.

A product shall be considered defective if, at the time of performance, it does not comply with the quality requirements set out in the contract or in the applicable laws. Minor differences in shape, size, colour, surface, texture or glaze arising from the natural characteristics of handmade ceramic and porcelain objects, which do not prevent the intended use of the product, shall not be considered defects.

In particular, a difference shall not be considered defective performance if it arises from handcraftsmanship, the nature of the material, drying, firing, glazing, surface treatment, hand painting, photographic lighting conditions or screen display, provided that the difference does not prevent the intended use of the product.

The Service Provider shall not be liable for defects or damage resulting from improper use by the Customer or a third party, improper cleaning, impact, dropping, heat exposure, temperature fluctuation, improper use in a microwave oven or dishwasher, chemical or abrasive cleaning, or failure to comply with the care and maintenance instructions.

Product warranty and guarantee shall be governed by the applicable laws. If a mandatory guarantee is prescribed by law for a certain product, the Service Provider shall fulfil its guarantee obligations in accordance with the applicable legal provisions.

14. Care and Maintenance Instructions for Ceramic Objects

Decorative ceramic and porcelain objects should be cleaned with a soft, dry or slightly damp textile.

In the case of functional objects, general dishwashing detergent may be used; however, strong chemical cleaners, abrasive materials and strong mechanical effects should be avoided for both functional and decorative objects.

Functional objects can generally be used in a microwave oven and dishwasher, unless the nature, decoration or material of the product, or separate information, provides otherwise. Since these are unique handmade objects, it is advisable to protect them from extreme effects, temperature fluctuations, impact, strong mechanical stress and prolonged moisture.

Porcelain objects may be more sensitive due to the nature of the material, and therefore require particular care during use. In the case of porcelain objects, the direct use of boiling water should be avoided.

Gilded or platinum-decorated surfaces require special care. They should be protected from scratching, impact, abrasive cleaners, strong chemicals and prolonged moisture. The use of gilded or platinum-decorated objects in a microwave oven or dishwasher is not recommended.

Due to the handmade technology, each piece is unique. Slight variations in form, surface or texture, fine hairline cracks, small bubbles, glaze differences or other minor irregularities may occur. These are natural characteristics of handcraftsmanship and shall not in themselves be considered defects.

15. Delivery and Personal Pickup

Ceramic items that are already “in stock” will be delivered to the Customer sooner. The production time for separately ordered creations, as well as ceramic objects made under standard conditions and not treated as custom orders, is usually 5–6 weeks, or even longer depending on the technique used. In the case of custom orders, corporate gifts and larger quantity orders, the production time may differ and shall be determined by the Service Provider in the individual quotation.

For domestic delivery, the delivery methods made available by the Service Provider in the webshop may be used, including home delivery or parcel locker delivery. The delivery fee shall be paid by the Customer together with the price of the purchased item or items, unless otherwise indicated on the Website or in the individual quotation.

Objects created during workshops, private events, team-building programmes or programmes financed by an external client and free of charge for participants may generally be collected in person at Manzárd Workshop & Showroom, 1082 Budapest, Kisfaludy utca 19.

As a general rule, the first possible collection date is the Friday of the sixth week following the relevant workshop or programme. Thereafter, collection is possible on the further announced Friday collection days, provided that the given Friday is not a public holiday, non-working day, holiday or studio closure day.

If the first or any further Friday collection day falls on a public holiday, non-working day, holiday, studio closure or any other obstructing circumstance, that collection opportunity may be cancelled or may be provided on the next suitable Friday collection day determined by the Service Provider.

The Service Provider may provide written information at the workshop or programme venue regarding the first possible collection date, the place of collection and the main conditions of collection. The Service Provider is not obliged to send a separate e-mail notification regarding the collection of completed objects, unless it provides this at its own discretion as a separate service or as part of a specific system.

If the User, Customer or Client arrives from outside Budapest or from another location that makes it impossible to collect the finished objects in person, they may request domestic home delivery, parcel locker delivery or delivery to a parcel point. This option shall be considered a separate additional service.

The additional packaging and delivery costs may include, in particular, the cost of packaging materials, the work related to packaging and availability, the administration of dispatch, and the fee of the selected delivery method. Packaging and delivery costs shall be paid by the Customer or Client. The fee may be paid on site during the workshop by bank card, or, in the case of a later request, by bank transfer, as agreed with the Service Provider.

In the case of international delivery, the Service Provider may arrange delivery on the basis of individual consultation, with the involvement of an external delivery partner. Delivery costs may vary by region. The delivery fee is calculated after the delivery location has been provided, and must be paid by the Customer or Client.

If a damaged package is received, the Customer shall, where possible, report the damage to the carrier, request a report, take photo documentation of the damage and notify the Service Provider without delay. Late notification may make it more difficult to investigate delivery damage.

16. Data Management, Newsletter, Photo and Video Recordings

The processing of personal data shall be governed by the Service Provider’s current Privacy Notice.

In the case of purchases, newsletter subscriptions, gift voucher requests, loyalty card requests and the use of other services, the User must provide the personal data necessary for the performance of the service. Such data may include, in particular: name, e-mail address, password, billing address, shipping address, telephone number, tax number and other data necessary for the fulfilment of the order or for recording the relevant entitlement.

The Service Provider processes the personal data provided for specific purposes only, including order fulfilment, contact, invoicing, later proof of contractual terms, operation of the loyalty card system and compliance with legal obligations.

The User may receive newsletters from Manzárd Workshop & Showroom only on the basis of separate and voluntary consent. The User may unsubscribe from the newsletter at any time by clicking the unsubscribe link in the newsletter or by contacting the Service Provider electronically.

Photos and video recordings may be taken at Manzárd Workshop & Showroom programmes. The Service Provider endeavours to inform participants in advance about the taking of recordings. The Service Provider may publish individually identifiable marketing recordings only on the basis of the separate consent of the participant.

Recordings showing the atmosphere of the event, the studio, a group of participants, the creative process or the finished objects, which are not individual portrait-type recordings, may be used on the basis of the Service Provider’s legitimate interest or the nature of the given event, in accordance with the Privacy Notice.

17. Copyright Provisions

The website of Manzárd Workshop & Showroom, manzard.art, as well as the texts, photos, graphics, brand elements, product descriptions, workshop descriptions, images, logos, videos and other content appearing on it may be protected by copyright.

It is prohibited to download, reproduce, retransmit to the public, use in any other way, electronically store, process, sell or use for commercial purposes the content appearing on the Website or any part thereof without the prior written consent of the Service Provider.

Any material taken from the manzard.art website and its database may, even with written consent, only be used with reference to the given website and under the conditions determined by the Service Provider.

The Service Provider reserves all rights to every element of its service, domain names, brand elements, logos, images, photos, product descriptions and online advertising surfaces.

The name and logo of manzard.art may be protected by copyright and brand identity rights, and their use is only possible with the written consent of the Service Provider, with the exception of referencing.

In the event of unauthorised use, the Service Provider may enforce a contractual penalty of HUF 80,000 per image, and may also claim compensation for damages and costs exceeding the contractual penalty. The enforcement of the contractual penalty shall not exclude the application of other legal consequences arising from copyright infringement. In the event of copyright infringement, the Service Provider may use notarial certification of facts, the cost of which may be borne by the infringing User.

18. Complaint Handling

The User, Customer or Client may submit a complaint regarding the Service Provider’s products, services, purchases, workshops or performance via the Service Provider’s electronic contact address:

manzard.workshop@gmail.com

The Service Provider shall provide a substantive response to written complaints within the statutory deadline, as a general rule within 30 days. If the Service Provider rejects the complaint, it shall provide reasons for the rejection.

The Service Provider shall retain the record of the complaint, the written complaint and the response given to it for the period specified by law.

If the complaint is rejected, the Consumer may turn to the consumer protection authority or to a conciliation body, or may enforce their claim before a court.

19. Consumer Disputes and Conciliation Body

In the event of a consumer dispute, the Consumer may turn to a conciliation body. A condition for initiating the conciliation body procedure is that the Consumer first attempts to resolve the disputed matter directly with the Service Provider.

The Service Provider is subject to a duty of cooperation in the conciliation body procedure.

The conciliation body relevant according to the Service Provider’s place of operation is:

Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99.
Postal address: 1253 Budapest, P.O. Box 10.
Telephone: +36 1 488 2131
E-mail: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu

The Consumer may also turn to the conciliation body competent according to their place of residence or habitual residence.

20. Final Provisions

Matters not regulated in these GTC shall be governed by the laws of Hungary, in particular the Hungarian Civil Code, consumer protection laws, electronic commerce laws and copyright laws.

If any provision of these GTC is invalid or becomes invalid, this shall not affect the validity of the remaining provisions.

The Service Provider endeavours to resolve any disputes arising with Users, Customers and Clients primarily in an amicable manner through consultation.